Auckland Transport (AT) has been experiencing isolated technical issues with some AT HOP credit and debit card top-ups.
AT has contacted customers about the issue, which involves some credit and debit card transactions appearing to have been completed when they have not been.
Auckland Transport stresses it has not received the funds and no one's credit or debit card has been charged. Essentially, the amount is 'on hold' with the customer's bank.
AT has identified the problem and is working on a fix. There are no issues with auto top-ups.
If you have have an issue or a query you can contact Auckland Transport on 09 366 4467, Mon-Fri 6am - 9pm, Sat 7am - 8pm, Sun and public holidays 8am - 6.30pm.
