Breadcrumb navigation

A quick guide to feedback on pump out proposals

Published: 5 March 2019

Some residents in Waitakere Ranges having difficulty providing feedback on the issue as part of the Annual Budget consultation can follow four simple steps to ensure they have their say during the consultation.


“We have had feedback that some people haven’t been able to find the best place to put feedback in on the proposed changes to the septic tank changes,” says Andrew Chin, Auckland Council Water Portfolio Manager.

“While we are consulting on the future of water in the region, the proposed changes to the pump out service are part of the budget consultation, as it is a targeted rate.

“I have attended two community meetings about the proposals and know that the community are keen to provide feedback, so we have issued a four-step how-to guide that explains exactly how to give feedback on this issue.

“One of the most important parts of this process is to ensure you have filled in your contact details at the bottom of the form, or online.”


Here’s how to do it

  1. Head to and click into the Annual Budget 2019/2020 consultation, or pick up a consultation document from a library, service centre or local board office and turn to pages 16 and 17.
  2. Once you start the survey, either online or in hard copy (known as the feedback form) the relevant section is question one. That’s the section relating to rates, which includes the proposed changes to the pump out service.
  3. In the box headed ‘please tell us what you think about some or all of these changes’, enter the following information:
  • That you pay the targeted rate
  • The address of the property that receives the pumpout service
  • Whether you want to keep the rate or want to remove the rate.
  1. You can then continue and answer the other questions as part of the consultation (either online or in hard copy) if you wish, but it is important that you include your contact details in the appropriate place (either on the last page of the hard copy form or on the online page before submitting) to be counted as feedback.


Waitakere Art Expo

A free awards exhibition featuring paintings and sculpture and attracting artists from the greater Auckland region.

Residents speak up on Manurewa Local Board Plan

People in Manurewa have made hundreds of local board plan submissions, and more than any other local board.

Changes sought to Drury plans

Public submissions are being sought as developers seek zoning changes to plans for Drury.