Breadcrumb navigation

Auckland Council update on COVID-19

Published: 11 May 2020

Tweet this quote Share Share this

The latest on Auckland Council's response to COVID-19

Welfare information

Aucklanders who are unable to afford groceries or are in self-isolation with no access to other support networks may be eligible to receive a welfare parcel from Auckland Emergency Management.

Click here for full information, including information in Hindi, Korean, Samoan, Simplified Chinese, Tongan and Te Reo.

Update 27 May

Auckland Council will reopen the remainder of its libraries and most of its pools across the Auckland region from next week.

The reopening, along with the phased reopening of many community venues over the coming month, will come as welcome news to book lovers, keen swimmers and those who use the council’s arts and community venues for a raft of activities, including recreation, education and celebration.

Click here for a full list of facilities.

Update 19 May

Voluntary pay cuts and an operating model review are among new measures announced today by Auckland Council to reduce the financial impact of COVID-19.

Read more here.

Update 15 May

Aucklanders can take a rental e-scooter ride again under Alert Level 2 guidelines for New Zealand. But getting scooting again means everyone taking extra care with safety.

Read more on e-scooters here

Update 14 May

Aucklanders are set to be reunited with their beloved libraries from Wednesday 20 May when 32 libraries throughout the region are reopened under Alert Level 2.

Read more here

Auckland Council has reopened all of its playgrounds following New Zealand's move to Alert Level 2 on Thursday 14 May, along with other facilities in local parks such as exercise equipment, basketball courts, skate parks and pump tracks.

Read more here.

Regional Facilities Auckland is looking forward to reopening the doors of its iconic Auckland spaces over the coming weeks, adhering to strict COVID-19 Alert Level 2 guidelines. These include Auckland Zoo, Auckland Art Gallery, Auckland's stadiums, and the New Zealand Maritime Museum. 

See more on facility openings here.

Update 12 May

Auckland Council has welcomed today’s announcement that the country will shortly move to Alert Level 2.

Auckland Mayor Phil Goff says, “After six weeks in lockdown, it’s good to have the greater freedom that the move to alert level two brings us.

“It’s good, too, for the businesses that will now be able to reopen.

“But with that freedom comes responsibility. We still need to observe physical distancing and the heightened hygiene focus which we have learned over recent months." 

Read more here.

Public transport services will return to normal levels while we are at Alert Level 2 so people can travel to where they need to go.

Read more about the rules and changes in place on Auckland's public transport.

Update 8 May 2020

During the second week of Alert Level 3 Auckland Emergency Management continues to support vulnerable Aucklanders as part of the COVID-19 response.

See a full round-up of the week here on OurAuckland.

The country is still at Alert Level 3 and for the Tāmaki Makaurau Auckland region that means many of the regional parks’ facilities remain closed.

Get information about parks and facilities here.

Update 6 May 2020

Paper and cardboard recycling processing in Auckland will resume as normal for May, as Auckland Council has been able to secure an overseas market for up to 4000 tonnes of mixed paper and cardboard materials.

See more here

Update 5 May 2020

While the building industry came to a standstill in COVID-19 Alert Level 4, remote building consents continued thanks to Auckland Council’s leading-edge technology.

Click here for information on building consents under Alert Level 3 and 4.

Update 28 April 2020

Click here to read about public transport services in Auckland during alert level 3.

The council’s dog walking guidance has been updated to reflect the move to Alert Level 3. See more here.

Since receiving a directive from the National Crisis Management Centre to stand up a welfare assistance service a little over three weeks ago, Auckland Emergency Management has taken more than 25,000 phone calls and responded to around 13,500 requests for basic food parcels.

Learn more about the welfare parcels here.

Update 24 April 2020

As week four of life in lockdown ends, we’ve pulled together some of the key information you need to know this long weekend.

Read more here on OurAuckland.

Update 20 April 2020

Auckland Council has welcomed today’s announcement by the Government that the country will move to Alert Level 3 on Tuesday 28 April.

Auckland Mayor Phil Goff says, “The upcoming change to alert levels has been made possible thanks to New Zealanders’ collective commitment to follow the rules around staying home and maintaining physical distancing.

“But we can’t afford to stop now. While the move to Level 3 restrictions will allow many businesses in Auckland to resume operations, everyone must continue to comply with the Government safety guidelines to avoid a further outbreak of COVID-19."

Read more here.

Update 17 April 2020

As Aucklanders start week four of life in lockdown, Auckland Emergency Management (AEM) has been busy ensuring that those most affected are receiving the support they need.

Read this story on OurAuckland for an update on council services and need-to-know information from week three of the lockdown.

Update 14 April 2020

As part of Auckland Emergency Management’s welfare support efforts across the region, mobile phones are being distributed to Auckland’s homeless community by the council and its non-government organisation (NGO) outreach and housing partners.

The phones will help ensure that Auckland’s homeless continue to get the support they need during the COVID-19 pandemic.

Read more here.

Update 7 April 2020

The council’s Auckland Emergency Management department has set up a system for Aucklanders who may be suffering because of job losses or hardship and struggling to access basic household supplies.

Aucklanders who are unable to afford groceries or are in self-isolation with no access to other support networks can call Auckland Emergency Management on 0800 22 22 96 between 7am and 7pm, seven days a week.

Anyone who meets the government’s eligibility criteria will be couriered a welfare parcel containing items such as dry goods including pasta and rice, tinned vegetables and meats and basic toiletries.

Read this story for more information.


Auckland Transport has updated its AT Mobile app to show users how many people are on a train at any given time.

This means, as with buses, Aucklanders using AT Mobile can now see if the recommended physical distancing between other passengers of two metres will be achievable before they get on board.

See more information here.


Update 1 April 2020

All mixed paper and cardboard recycling collected in Auckland will temporarily be sent to landfill because global COVID-19 restrictions have closed Auckland’s overseas market for processing them.

Auckland’s kerbside recycling collection services will continue as normal and Aucklanders should continue to put their recycling bins out on the kerbside by 7am on their usual collection day. Read more here.

Because of the level 4 lockdown, all council buildings and facilities are now closed. Several other facilities and services maintained by the council are also closed, including playgrounds, drinking fountains and fitness equipment. See the full list here.

Dog access rules haven’t changed. However, we recommend you follow some basic guidelines as to how to observe the rules of the level 4 lockdown to reduce the chances of transmitting COVID-19 to keep you and your family safe. See more here.

Update 29 March 2020

The Alert Level 4 restrictions for funerals and tangi mean that we have to limit cemetery and burial services in line with national guidelines. Read more here about caring for lost loved ones under Alert Level 4.

Update 28 March 2020

Aucklanders are advised to steer clear of all playgrounds and not play on basketball courts or sports fields during the COVID-19 lockdown.  Read more here.

Update 27 March 2020

Auckland Transport is urging recreational boaties in the Auckland region to stay off the water during the four-week long COVID-19 lockdown.

The Government has said people can go outside for exercise - while the level four restrictions are in place, but Auckland’s harbourmaster says people should not go boating. Read more here.

Information has been published on OurAuckland about shelters, toilets and other facilities for Auckland's homeless people and rough sleepers. Read more here.

At the end of the first week under the government's COVID-19 alert system, we've done a round-up of the things we're being asked about most. Read the round-up here.

Update 25 March 2020

Council services essential to the health and wellbeing of the community will continue to operate when the Alert Level 4 shutdown comes into effect at midnight tonight, Auckland Mayor Phil Goff said.

See a full list of essential services here on OurAuckland.

Auckland’s kerbside rubbish, recycling and food scraps collections are considered essential services and will continue as usual. See more information here.

Update 21 March 2020

Auckland Mayor Phil Goff is calling on all Auckland businesses that can do so to support their staff to work from home, to help reduce the spread of COVID-19 (novel coronavirus).

Phil Goff said, “I welcome the clarity of the Prime Minister’s announcement today and the alert level system that has been introduced.

“The Prime Minister’s advice to businesses across New Zealand is clear – where possible, staff should work from home. It is one of the most effective steps we can take to reduce the risk of community transmission of the virus."

Read more here.

Update 20 March 2020

Auckland's libraries, pools and recreational centres, as well as the Maritime Museum, War Memorial Museum, and Art Gallery will close for two weeks from 20 March in line with Government recommendations to constrain the spread of COVID-19.

The council is also reviewing its wider network of community facilities, including community centres, community art galleries and venues for hire, to ensure that from Monday 23 March these facilities only support classes, activities, programmes and events that allow for social distancing within government guidelines.

For the most up-to-date government response information please go to

Originally published 19 March 2020

Auckland Council’s response to COVID-19 is stepping up.

First and foremost, we continue to take the advice of the Ministry of Health, which is leading New Zealand’s COVID-19 response.

We can reassure Aucklanders that council services and facilities are currently operating as usual. This includes services such as rubbish and recycling, and public facilities including our pools, gyms, libraries, and halls. Any changes to these services will be widely publicised.

It is a very fast-moving situation, and our staff are planning ahead to try to ensure that the essential services we provide continue to be delivered to all Aucklanders. We are aware that the situation with our workforce may change, and are discussing contingency plans with all our teams, including our contractors and suppliers.

Auckland Council has cancelled and postponed a number of events across the region, following the government’s decision to ban all gatherings of 500 people or more. We will continue to assess events as the situation evolves.

As well as considering the impact on our communities, as an organisation we are looking after the health and wellbeing of our people. We are well prepared to work from home or remotely where that is possible. The recent fire at the International Convention Centre saw us adapt as an organisation to having to work differently and tested our readiness.

At this stage there are no changes to our consent or building inspection processes, but we are ensuring our frontline staff take extra precautions, and again putting contingency plans in place.

Auckland Transport has reiterated that public transport services continue as usual, and it is prepared for any escalation or changes.

For the most up-to-date government response information please go to

Read more: COVID-19


Information round up: Week two of Alert Level 2

Week two of Alert Level 2 sees more businesses reopening, children returning to school and more people heading back to their places of work. As a result, the region’s roads and public spaces are busier than they have been since lockdown began and Aucklanders should all take extra care when out and about.

Isolation stories: 53 days of life in lockdown

Of the more than 10,000 people who have spent time in managed isolation or quarantine in Auckland, Hamiltonian Tyler Parker is something of an outlier.