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COVID-19 – What you need to know

Published: 19 March 2020

Updated 23 March 2020

Auckland Council continues to monitor the COVID-19 situation closely and is ready to respond to any advice and guidance from the Ministry of Health and the New Zealand government.

We can reassure Aucklanders that the council remains open for business, which includes our essential services such as rubbish and recycling. This situation is an unprecedented and fast-moving global event, therefore there may be changes to some of our services in response to COVID-19 developments.

The council is planning ahead so that the essential services we provide continue to be delivered to Aucklanders. We have a crisis management response underway looking at continuity of our essential services and to support our staff and Aucklanders as COVID-19 develops. Like other organisations, we are aware that the situation with our workforce may change, and are discussing contingency plans with our staff, including our contractors and suppliers.

Updates about any changes to council services will be publicised through OurAuckland.


Important information

The Ministry of Health says that, with continued vigilance, the chance of widespread community outbreak of COVID-19 is expected to remain low. 

The best way to protect yourself and others is to practice good hygiene measures: 

  • Cough or sneeze into your elbow or by covering your mouth and nose with tissues
  • Wash hands with soap and water often and for at least 20 seconds
  • Stay home if you feel unwell. 

People should phone Healthline on 0800 358 5453 if they have symptoms and have been to countries of concern or if they have been in close contact with someone confirmed with COVID-19. 

More advice is available at covid19.govt.nz

Auckland Transport is taking proactive steps to ensure the safety of passengers and staff on Auckland's public transport.

Read more about public transport here.

Council events and facilities

Auckland International Cultural Festival, Pasifika Festival, the Music and Movies in Parks series, Silo Cinema events and citizenship ceremonies have been cancelled, as well as all other indoor and outdoor events.

Please check the Ministry of Health website for advice about attending public events and mass gatherings.

Auckland's libraries, pools and recreational centres, the Maritime Museum, Art Gallery, War Memorial Museum, service centres, local board offices, community venues (including community centres, arts facilities, community galleries and venues for hire), Auckland Botanic Gardens and Auckland Zoo are also closed.

Please check OurAuckland for updates.

Health advice

Visit covid19.govt.nz for up-to-date health advice and information about COVID-19.

These common-sense steps will help minimise the risk of transmission of any flu-type illnesses:

  • Avoiding close contact with people suffering from acute respiratory infections.
  • Frequent hand-washing with warm soapy water, especially after direct contact with ill people or their environment.
  • Cover coughs and sneezes with disposable tissues or clothing, and wash hands.
  • Like with any other illness, people who feel unwell with flu-like and respiratory symptoms (such as fever, cough, shortness of breath) should stay home, prioritise their wellbeing and look after themselves.

Washing your hands is one of the best ways to keep from getting sick and spreading illnesses. It also gets rid of germs you pick up from other people or surfaces you touch.

Hand sanitisers can be used to clean hands when you are not able to use soap, water, and a towel to dry them well. Hand sanitisers do not work as well as good hand washing and drying for removing germs. When using a hand sanitiser keep rubbing your hands together until the gel has completely dried.

Read more: COVID-19

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