Updated | 4pm Sunday 29 March
New Zealand moved to Alert Level 4 at 11.59pm on Wednesday, 25 March 2020.
- In alignment with new national policy while at Alert Level 4, all public transport (bus, trains and ferries) contracted by AT is now free.
- From 11.59pm 25 March, public transport services are only be available for those working in essential services, for medical reasons, to access essential services including get to the supermarket, and to move essential goods. For details on what is considered an essential service visit covid19.govt.nz/government-actions/covid-19-alert-level
- While travel is free people should continue to tag on and off using their AT HOP card. This allows Auckland Transport to monitor passenger numbers and make fast adjustments to services if required due to changes in demand.
- Essential workers may be asked, while travelling, to show who they work for. Where practical people should carry some form of identification showing who they are, who they work for, and their job (e.g. a business card, letter from their employer, or other work ID).
- People must continue to use the rear door to get on and off the bus. This is to ensure everyone is kept as safe as possible by minimising the physical contact between customers and the bus drivers.
- Trains, buses and ferries contracted by AT are also running to a reduced timetable. Details are available at at.govt.nz/COVID-19
- Bus services - Bus services are largely operating according to weekend timetables. Some services have been removed (such as school buses and Skybus) while services to key medical centres are retaining regular or more frequent services. The AT mobile app now includes real time bus capacity, showing whether the recommended physical distancing between other passengers will be achievable – read more here.
- Train services – Train services are operating according to the Sunday timetable.
- Ferry services – The Birkenhead, Bayswater, Stanley Bay and Gulf Harbour services will not operate while we are at Alert Level 4. Remaining services will operate to a reduced schedule.
Note: some key ferry services such as those to Waiheke and Devonport are not contracted or managed by AT. However, Fullers 360 have advised that they will also be providing free travel to Waiheke and Devonport.
These changes will be in place until the Government announces a reduction of the COVID-19 Alert Level or advises otherwise.
- We will be monitoring these services and changes may continue to be made to timetables. We are working to do this as quickly as possible and suggest you refer to the information on our website at at.govt.nz/COVID-19 and plan your journey ahead.
- All AT construction sites are being made safe and secure by our contractors and are now closed. These sites will be regularly monitored for health and safety. Only work related to maintaining essential services and critical infrastructure and to address immediate and short-term safety issues (e.g. emergency maintenance work) will be undertaken by Auckland Transport until the alert level is reduced by the Government.
- Traffic volumes are expected to be relatively light due to the number of businesses closing and people staying indoors. Therefore, traffic signalling is managing priority access to hospitals and other essential services.
- Parking - AT are managing both on and off-street parking (paid and unpaid) over this period. However, our focus is ensuring free-flowing access for emergency and other essential traffic. More details can be found here.
This is a challenging time for us all. We ask that people be understanding and patient of everyone else who is in the same situation until this global issue can be brought under control.
Remember that the best place to find the latest information about the COVID-19 situation in New Zealand is on the Government’s special COVID-19 website: covid19.govt.nz
Auckland Transport’s COVID-19 page is at at.govt.nz/COVID-19