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Support for rough sleepers & essential workers

Essential contact details and facilities

Published: 26 March 2020

In normal circumstances, Auckland Council works closely with NGOs to provide outreach services across the Auckland region.

In the lead up to this response and the current Alert Level 4, this responsibility has transitioned to Auckland Emergency Management to ensure Auckland’s response is joined up with health agencies and other government departments. The same groups and council teams remain involved, providing support and coordination on the ground.

Mayor Phil Goff says the health and wellbeing of all Aucklanders is important during these unprecedented times and our rough sleeper community is no exception.

"Our teams are working with NGOs to ensure support is in place for people sleeping rough on our streets," he said.

The inter-agency group in Auckland is working together to get essential information to rough sleepers, confirm the use of public facilities for shelter, toilets and showers and for food preparation, and provide support for continued outreach services. They will also look at the potential to add health personnel to outreach teams and offer guidance on any community-led initiatives that are put forward.

Need medical care?

Call Healthline free on 0800 358 5453

The following information is for the support and wellbeing of rough sleepers only. Visit the government website for more.


City Centre only:

  • Visit the Calder Centre at Auckland City Mission – phone 09 303 9207 for appointment
  • Visit Merge Café at 10am daily to speak to the Street Reach team 

Need food parcels, shelter or other support?

Call the free government helpline on 0800 779 997


  •         Visit Auckland City Mission (23 Union Street, Auckland Central) or phone 09 303 9200 

    Food distribution for street whanau - daily takeaway bag of food: 11am to 1pm daily

  • Food distribution for family food parcels–phone 09 303 9200  or email for an appointment

  • Accommodation support 9am-11am and 1pm-3pm daily.

  • Visit Merge Café (outside 453 Karangahape Road, Auckland Central) at 10am daily to speak to the Street Reach team


  • Salvation Army Waitakere (7-9 View Road, Henderson) – visit between 8am and 11am, Monday to Saturday
  • VisionWest – call 09 818 0706


  • Kāhui Tū Kaha - call free on 0800 855 755 


  • Link People - call free on 0800 932 432

Toilets available in Auckland

Updated 3 June 2020

Albert-Eden Local Board

Aotea / Great Barrier Local Board

Devonport-Takapuna Local Board

Franklin Local Board

Henderson-Massey Local Board

Hibiscus and Bays Local Board

Howick Local Board

Kaipātiki Local Board

Māngere-Ōtāhuhu Local Board

Manurewa Local Board

Maungakiekie-Tāmaki Local Board

Ōrākei Local Board

Ōtara-Papatoetoe Local Board

Papakura Local Board

Puketāpapa Local Board

Rodney Local Board

Upper Harbour Local Board

Waiheke Local Board

Waitākere Ranges Local Board

Waitematā Local Board

Whau Local Board

List correct as at 3 June 2020 and subject to change. For the latest details, please call 09 301 0101.

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