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Support for rough sleepers & essential workers

Essential contact details and facilities

Published: 26 March 2020

In normal circumstances, Auckland Council works closely with NGOs to provide outreach services across the Auckland region.

In the lead up to this response and the current Alert Level 4, this responsibility has transitioned to Auckland Emergency Management to ensure Auckland’s response is joined up with health agencies and other government departments. The same groups and council teams remain involved, providing support and coordination on the ground.

Mayor Phil Goff says the health and wellbeing of all Aucklanders is important during these unprecedented times and our rough sleeper community is no exception.

"Our teams are working with NGOs to ensure support is in place for people sleeping rough on our streets," he said.

The inter-agency group in Auckland is working together to get essential information to rough sleepers, confirm the use of public facilities for shelter, toilets and showers and for food preparation, and provide support for continued outreach services. They will also look at the potential to add health personnel to outreach teams and offer guidance on any community-led initiatives that are put forward.

Need medical care?

Call Healthline free on 0800 358 5453

The following information is for the support and wellbeing of rough sleepers only. Visit the government website for more.


City Centre only:

  • Visit the Calder Centre at Auckland City Mission – phone 09 303 9207 for appointment
  • Visit Merge Café at 10am daily to speak to the Street Reach team 

Need food parcels, shelter or other support?

Call the free government helpline on 0800 779 997


  •         Visit Auckland City Mission (23 Union Street, Auckland Central) or phone 09 303 9200 

    Food distribution for street whanau - daily takeaway bag of food: 11am to 1pm daily

  • Food distribution for family food parcels–phone 09 303 9200  or email for an appointment

  • Accommodation support 9am-11am and 1pm-3pm daily.

  • Visit Merge Café (outside 453 Karangahape Road, Auckland Central) at 10am daily to speak to the Street Reach team


  • Salvation Army Waitakere (7-9 View Road, Henderson) – visit between 8am and 11am, Monday to Saturday
  • VisionWest – call 09 818 0706


  • Kāhui Tū Kaha - call free on 0800 855 755 


  • Link People - call free on 0800 932 432

Toilets available for rough sleepers and essential workers


  • Victoria Park
  • 62 High Street (Victoria St carpark)
  • Wellesley Street West (Bledisloe)
  • Pitt Street (Beresford Square)
  • 20 Fort Street
  • Myers Park
  • Western Park, Ponsonby
  • Auckland Domain Grandstand
  • Keith Hay Park, Mt Roskill
  • Pt England Reserve
  • Potters Park, Balmoral
  • 4a Bellwood Avenue, Mt Eden
  • Onehunga Mall, Onehunga
  • Panmure Wharf Reserve
  • Newmarket Park
  • Panmure Library Community Hall, 7-13 Pilkington Road


  • 31 Railside Ave, Henderson
  • Tui Glen Reserve, Henderson
  • Glenmall Place, Glen Eden
  • Olympic Park, New Lynn 
  • Waikumete Cemetery, Great North Road and Awaroa Road, Glen Eden
  • 1959 Great North Road, Avondale
  • 4343 Great North Road, Glendene
  • Jack Pringle Village Green, Te Atatu Peninsula
  • Gittos Domain, Blockhouse Bay


  • 27 Moore Street, Howick
  • Sunkist Bay, Beachlands


  • Behind the library in Manurewa
  • Hayman Park, Manukau
  • Mangere Town Centre, 121 Bader Dr
  • Toilet Shower Block Ambury Park
  • Ngāti Otara Park, Otara
  • Central Park, Papakura
  • Tamakae Reserve, Waiuku
  • Manukau Memorial Gardens, Puhinui Road, Papatoetoe
  • Te Toro Recreation Reserve


  • The Strand, Takapuna Beach
  • Marlborough Park, Glenfield
  • Little Shoal Bay, Northcote
  • Hooten Reserve, Albany
  • Toilet Block Army Bay, Whangaparaoa
  • Creek Lane, Helensville
  • 1A Baxter St, Warkworth
  • 118 Rodney Rd, Wellsford
  • North Shore Memorial Park, Schnapper Rock Road, Upper Harbour
  • Hilders Park, Beach Haven
  • 141 Kitchener Road, Milford
  • Stanmore Bay Park
  • Gulf Harbour Marina carpark
  • Kowhai Park, Warkworth

Hauraki Gulf Islands

  • Mary Wilson Reserve, Waiheke
  • Claris Airfield, Great Barrier
  • Onetangi Sports Park, Waiheke
  • Ostend Domain, Waiheke

List correct as at 3 April 2020 and subject to change. For the latest details, please call 09 301 0101.

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