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Reach us - Ways to connect with Auckland Council

Published: 17 August 2020

Update 31/08/2020

Auckland Council has reopened its facilities in line with Alert Level 2. Click here for more information on accessing council services.


There are plenty of ways you can connect with us by phone and online to get things done.  

From building consents to registering your dog or paying rates, we’re open for business. Here’s how you can reach us. We’re here to help Aucklanders through COVID-19 and continuing to operate essential services.   

For the latest information and what services you can access online click here. 

Contact Auckland Council 

Auckland Council’s customer call centre staff remain only a phone call away, 24/7, during the lockdown. 

Call 09 301 0101 or visit the council website. 

Aucklanders concerned about people breaching the lockdown should visit police.govt.nz/105support 

Auckland Libraries supporting connectivity 

If you or someone you know cannot access the internet, Spark’s Skinny JUMP broadband service may be available to help. 

JUMP is a low-cost, pre-pay internet service for people who don't have a broadband connection at home because cost is a barrier. JUMP is subsidised by the Spark Foundation, and Auckland Council Libraries, along with many other libraries around New Zealand, are providing support to help families to sign up. 

Sign up or help someone you know to sign up at steppingup.nz/get-jump or contact our Library Connect team at 09 977 1415 for help. 

Full list of council services 

Auckland Council is making changes to its services in line with advice from the Ministry of Health, to contain the spread of COVID-19. 

Get the latest information about council services and closures on the Auckland Council website. 

Read more: At Home

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