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Reach us - Ways to connect with Auckland Council

Published: 8 April 2020

Our service centres have closed their doors for the duration of the level four COVID-19 lockdown but there are still plenty of ways you can connect with us by phone and online to get things done.

From building consents to registering your dog or paying rates, we’re still very much open for business. Here’s how you can reach us. We’re here to help Aucklanders through COVID-19 and continuing to operate essential services.  

For the latest information and what services you can access online click here.

Contact Auckland Council

Auckland Council’s customer call centre staff remain only a phone call away, 24/7,  during the lockdown.

Call 09 301 0101 or visit the council website.

Aucklanders concerned about people breaching the lockdown should visit

Auckland Libraries supporting connectivity

If you or someone you know cannot access the internet, Spark’s Skinny JUMP broadband service may be available to help.

JUMP is a low-cost, pre-pay internet service for people who don't have a broadband connection at home because cost is a barrier. JUMP is subsidised by the Spark Foundation, and Auckland Council Libraries, along with many other libraries around New Zealand, are providing support to help families to sign up.

Sign up or help someone you know to sign up at or contact our Library Connect team at 09 377 0209 for help.

Full list of council services

Auckland Council is making changes to its services in line with advice from the Ministry of Health, to contain the spread of COVID-19.

Get the latest information about council services and closures on the Auckland Council website.

Read more: At Home


Learn & Explore - find free courses, e-books and more

Read an eBook, curl up in front of a good film, learn a new skill and learn about Auckland's history with our online services.

Activities for kids

Occupying the kids during this period of self-isolation is no easy task, but we’re here to help.

Keep moving, Auckland

Keeping active is an essential part of looking after our physical and mental wellbeing, and we're sharing ideas on how to keep moving.