Financial assistance available for ratepayers

Publish Date : 11 May 2020
Financial assistance available for ratepayers

In the current period of uncertainty, we appreciate that many Aucklanders are facing financial hardship. The following information outlines some of the financial assistance measures that are available to help ratepayers.

Deferment of rates payment without penalties

Under normal circumstances if your recent rates invoice was not paid in full by 28 May 2020 a penalty payment would be applied to any outstanding balance.

However, if you are experiencing financial difficulties, contact the council to arrange payment by smaller installments, or defer payment of the full amount, until 31 August 2020 without attracting penalties.

All registered ratepayers who require financial assistance and support at this time may apply.  Here are some examples of how you can demonstrate that you are experiencing financial hardship:

Business ratepayers

  • In receipt of government wage subsidy
  • In receipt of government-guaranteed business loan
  • Tax payments deferred by IRD

Residential ratepayers

  • Is a participant of the mortgage repayment holiday scheme
  • Has lost their job or had a substantial reduction in income

To apply please go online here or call us on 09 301 0101. 

You will need your name, full address of the property for which you are applying and your rates assessment number.

You will not need to upload evidence of your financial hardship in order to apply, but we may request this from you at a later date.

If you pay your rates by direct debit, you can apply to suspend your payments until 31 August 2020.

Please note this deferment scheme:

  • is in addition to existing payment plans already offered to ratepayers.
  • does not include any outstanding payments and penalties incurred prior to 25 March 2020.

In addition, the following support is available for residential ratepayers:

Rates postponement policy

The council has a rates remission and postponement policy allowing residential ratepayers who meet certain criteria to postpone payment of their rates until a specified event such as the sale of their property. Detail on eligibility and conditions available in this document.

Rates rebate scheme

Rates relief of up to $640 is available for those on incomes below a specified level through the government’s rates rebates scheme. Go here  for details of eligibility and conditions.

Accommodation Supplement

The Accommodation Supplement is the Government’s primary assistance for accommodation costs, including for homeowners seeking help with their rates payments. People do not need to receive a main benefit to be eligible for the accommodation supplement.

For information on eligibility and to apply for the accommodation supplement you can contact Work and Income either its website at or call 0800 559 009.  

More information

If you are facing difficulties paying your rates, call us on 09 301 0101 and staff will be happy to provide further information on these options.

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