Change in service

Publish Date : 14 May 2021

Over the last three years, we have seen a significant change in the way customers interact with our services. More and more people are using our online services, which means less in-person demand at many of our existing service centres within our Local Board Offices. 

Auckland Council is moving away from having standalone service centres, removing duplication and increasing efficiency, and moving towards a more integrated approach by leveraging off the library as a community hub. 

From 4 June, the front desks of Local Board offices will no longer be operational.  

There are plenty of other ways you can access services offered by Auckland Council. You can pay online, phone, our contact centre or visit your local post shop. 

You can also still pay in person at any of our main service centres. 

If you wish to meet with your elected representative, please contact your local board office. 

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