Auckland Council services and operations under Alert Level 3

Last Updated : 20 Apr 2021
Covid Update

From 6am Sunday 28 February, Auckland will move to Alert Level 3 for a period of seven days. The rest of New Zealand will move to Alert Level 2.

In line with government advice Auckland Council’s community facilities will be closed.

This includes all playgrounds and other facilities within our parks, like park benches, skate parks and basketball courts, as well as non-essential services such as libraries, pools and leisure centres, visitor centres and our network of community venues.

Our early childhood education centres will remain open for children of essential service workers only.

Essential council services will continue – we will pick up and dispose of rubbish and recycling, respond to noise issues, operate public transport and carry out services that can be completed online. Our customer service centres will be closed.

Toilets for essential services will continue to operate but with greater hygiene measures. A list of open toilets is available here.

While Aucklanders must stay home unless it is essential, the council encourages people to make use of its online services – Aucklanders will still be able borrow an electronic book, magazine or audiobooks from the library, lodge a consent or register their dog.

For up-to-date information on council services, visit

Visit the government’s Unite against COVID-19 website for Auckland regional advice.

Events and venue hire

Sunday’s Music in Parks event, SUSO Showcase, has been cancelled.

This event was due to take place on Sunday afternoon at Onehunga Bay Reserve. Visit the Music in Parks and Movies in Parks websites for cancellation information for next weekend.

While the Auckland region remains at COVID-19 Alert Level 3, all Auckland Council venue hire sites will remain closed for all activities. If you have a booking during this time it will be automatically cancelled, and you will not be charged. If you have already paid for your booking, we will contact you soon to start the refund process.

If you have any questions or concerns in relation to your booking, please email 

Your safety and the safety of our community is our priority, and we will continue to keep you updated over the coming days as more information comes available.

If you visited a location of interest

While the risk is most often very low, if you visited one of the listed locations at the times stated, you need to do the following:

  • Stay at home.
  • Call Healthline on 0800 358 5453 to get a test.
  • Stay at home until you receive a negative test result.
  • If you receive a negative test, keep watching your symptoms for the next 14 days. If you develop any COVID-19 symptoms, get another test. 
  • Wash your hands regularly with soap and water, or with hand sanitiser.
  • Where to get a test.
Back to News