Transport in Auckland under Alert Level 3

Publish Date : 21 Sep 2021
Papakura Bus And Train

Auckland will be at Alert Level 3 from 11.59pm on Tuesday 21 September. 

Level 3 means stay at home and in your bubble, as per Government advice.

While at Alert Level 3, travel is allowed for essential personal movement in your area such as:

  • Accessing essential local services and businesses
  • Going to work, however, you should work and learn from home where possible
  • Low-risk recreation in the local area
  • Extended bubble arrangements in special situations
  • Travelling to vaccination appointments

For more information of where and when you are permitted to travel go to covid19.govt.nz

Public transport continues to operate with strict health and safety requirements in place. As per government advice, you must maintain physical distancing and scan the Ministry of Health’s NZ COVID-19 Tracer app QR code, plus you must wear a face covering on buses, trains and ferries and at bus stop and stations.

Customers must tag on/off with their AT HOP card and we strongly recommend that you register your AT HOP card to help with contact tracing should it be required. This will also allow us to monitor passenger numbers and make fast adjustments to services, if required, due to changes in demand.

If you need a face covering, masks are on sale from vending machines at public transport facilities across Auckland. The masks are in 42 machines at bus and rail stations and ferry wharves.

Buses, trains and ferries will continue to operate on weekend timetables until further notice so customers can continue to rely on the AT Mobile App and journey planner to plan their journey. This will also help enable essential workers and passengers on essential journeys to exercise physical distancing.

Those travelling on public transport should avoid peak times unless it is necessary. This is to further ensure that the required distancing between staff and customers can be maintained.

Passengers must get on and off the bus through the backdoor but any passenger with mobility issues can still use the front door of the bus.

AT has taken numerous measures to help keep customers safe on our network and maintain effective and safe public transport services for our customers, these include:

  • Our AT Mobile app indicates the available capacity that is on a bus or train service at any given time adjusted to alert level restrictions, so customers will know if distancing will be achievable before they board. Bus drivers will move to only dropping customers off once a vehicle is at capacity.
  • We’re ensuring that all public transport is being thoroughly cleaned regularly.
  • We will be actively monitoring our timetables while at Alert Level 3 and will make changes to timetables as needed. For timetable information download the AT Mobile app or go to at.govt.nz
  • Our cleaners and other essential staff are using PPE and will maintain clear physical distancing rules ­ — such as using the ‘bubble’ rule with our teams, strict hand-washing prior to and after completing tasks — and other measures as they go about their work on our vehicles, stations and facilities to minimise the risk of COVID-19 as much as possible.

We know this is a challenging time for us all. We ask that people be understanding and patient of everyone else who is in the same situation.

And remember, please travel only if necessary.

The best place to find the latest information about the COVID-19 situation in New Zealand is on the COVID-19 website at covid19.govt.nz

Auckland Transport’s COVID-19 page is at AT.govt.nz/COVID19

For any general queries call Auckland Transport at 09 355 3553 – Available 24 hours a day, 7 days a week.

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