Dave Tucker reckons that if libraries were given an alternative name it would be 'The place that enables you to do anything'.
““You name it, libraries are constantly looking for new ways to support the community,” says Dave.
All library services are free and accessible to members of the public.
Dave, who is Senior Librarian Children and Youth Services at Mt Albert Library, says on a regular day the staff will do everything from help a family sign up to Skinny Jump (which provides low-cost internet at home), make book recommendations, provide computer support, facilitate knitting groups or even help people find the nearest pizzeria.
Libraries have always been that 'third place' between school or work and then home, but with the cost of living crisis ramping up, Dave has noticed that more people are coming into the library, staying longer and using the huge range of free services that libraries provide.
"People in our community are really hurting during this time of economic hardship. We're noticed more people coming in often, staying longer. We've seen a increase in all sectors of the community using our spaces.
"Often, we see people struggling with trying to look after their kids where they have got other things to do so we respond as needed and give them some help. It can be anything from signing up for a brand new library card which is exciting, or getting something scanned."
Auckland Council Libraries are also increasingly providing alternatives to paid family entertainment activities. Mt Albert Library is just across the road from Westfield St Lukes, which has a massive cinema but is unaffordable for many.
“We’ve run free movies here with popcorn that have been attended by 50 families. You wouldn’t do that if you had money to go to the mall.”
It’s not just lower-income families using the libraries more either. Dave says he’s noticed an increased uptake of library services from middle-income families.
“The squeeze is across many sectors of society and we’re seeing it.”
The role of libraries in providing a warm place without judgement for homeless or transient people cannot be underestimated either.
Dave has also seen people choosing to work in the libraries instead of from home, and says you’ll often see customers having a Zoom session with colleagues.
Siobhan Hope uses the library as her workspace.
Siobhan Hope prefers to work at the library because she loves the community vibe and the helpful librarians.
“It’s like an office away from home for me. I can use my son’s computer at home, but I love the sense of community here,” she says.
Retiree Patricia Lustl also thinks of the libraries as a place of kinship.
"I found that if you have a question, the librarians will help you. I asked the young man this morning and he was very helpful. He also showed me how to order online on my phone."
Mt Albert Library manager Kala Bhana talks books with customer Patricia Lustl.
Customer Monika Patel has a goal to read her one-year-old son Ivaan 100 books a year. Thanks to the library, they’re almost halfway there. Ivaan is a big fan, says his mum.
“He knows where to go as soon as we enter – turn left to the kids’ area.”
Her family are regular attendees at the free Wriggle and Rhyme sessions for babies and toddlers. During the week Monika takes half an hour off work so she can attend with him and they also go to the Saturday sessions.
"After being a mum, I think its the best place you can meet new parents. Wriggle and rhyme is the best time where I can escape from my work, and sing along with all other parents."
Mt Albert Library’s free Wriggle and Rhyme sessions are so popular that they run two sessions every Thursday morning.
Dave, who used to work in the music industry, says that assisting his community is what makes the job so rewarding.
"Libraries lend more then just reads. We care, we listen and we make a difference in people's lives every single day."
Auckland Council Libraries give the opportunity to start something new and exciting. With education, entertainment and culture galore, they contain some of the most powerful tools to get people started with anything they desire.
