The Tāmaki Makaurau Recovery Office hosted a webinar, ‘Support for storm-affected homes’ on Monday 18 December 2023 to share information about funding schemes and assistance for storm-damaged properties.
A panel of experts shared the latest information on:
- Category 3 Voluntary Buy-out Support Scheme (funding available to buy homes)
- Category 2P Property Risk Mitigation Scheme (funding available for work to reduce risk on properties)
- Information about the New Zealand Claims Resolution Service and how they can help you find a solution to your storm-related insurance claim
- Tips for working with insurance companies
- Other support options available to you.
If you missed the webinar, watch the recording online and use the red digital slider to browse chapters and find topics of interest. You can also download the webinar presentation here.
Homeowners submitted hundreds of questions before and during the webinar. We are currently working on answers and will be using these to add to our FAQs page on OurAuckland in the New Year.
Further support
If you’ve watched the webinar and still have questions about storm-damaged properties, the information below will point you in the right direction.
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Read our frequently asked questions document. This is a good place to start, as it includes answers to our most common queries relating to 2P mitigations, Category 3 buy-outs, placards, property categorisation and more.
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Go to our downloadable resource library for handbooks on Category 3, Category 2P and many other handy resources.
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If you want to understand how property categorisation works, we’ve got a handy video and article that explains it all.
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If you have a property that you believe needs to be categorised as part of the assessment process and haven’t already completed the Flooding and landslide registration form, you can do so online.
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If you have questions relating to a particular address for a storm-damaged property, email them to propertycategory@aucklandcouncil.govt.nz
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If you have a question about red, white or yellow placards (‘stickers’), then email your case manager or email rbacomms@aucklandcouncil.govt.nz
Email navigators@aucklandcouncil.govt.nz if you’re a storm-affected property owner or tenant and want to discuss support options for mental health, finance, insurance or accommodation.
If your storm-damaged property question doesn’t fit into any of the scenarios above, then email your question to recoveryoffice@aucklandcouncil.govt.nz.
