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About this site

Auckland Council owns the website. Contact us if you would like more information.

Viewing tips

This website has been designed to be best viewed with web-standards compliant browsers. Older browsers such as Internet Explorer 9 may display a degraded page layout. We also recommend setting your screen resolution to a minimum of 1024x768, with at least 256 colours and default fonts.

Terms of use

1. General: This website is owned and operated by Auckland Council. Your use of this website is subject to the following terms of use and all applicable laws. By accessing and browsing this website, you accept these terms, without limitation or qualification. Contact us if you do not agree with or have any questions about these terms. For the avoidance of doubt, these terms also apply to Auckland Council e-mail newsletters.

2. Auckland Council may modify, change or otherwise update the terms applicable to this website from time to time, with or without notice. You agree to check these terms and conditions and accept them when you access the Auckland Council website. The terms applicable to this website include these terms of use, the terms and conditions for transaction processing services, the terms and conditions for online services and any specific terms and conditions referred to.

3. Use of website and content. Auckland Council makes this website available for your personal and non-commercial use. You may download and use information on this website solely for your personal purposes, provided that you do not:

  • remove any proprietary rights notices
  • modify the information or make it available to third parties through a networked computer environment
  • make any additional representations or warranties regarding the information.

You may not attempt to gain unauthorised access to any portion or feature of the website, or attempt to obtain any materials, information or documents through any means not purposely made available by Auckland Council, including without limitation, hacking, password mining or otherwise accessing data without authorisation. You may not test the vulnerability of the website or any networks connected to the website or seek to trace any information on any other user of the website. You agree to comply with all applicable laws, and with these terms and conditions at all times when using the website.

4. Copyright.

5. Ownership of trade marks. Trade marks, logos and service marks (collectively, "Marks") displayed on this website are registered or unregistered Marks of Auckland Council or others, are the property of their respective owners, and may not be used without written permission of the owner of such marks.

6. Cookies. This website uses cookies solely to retrieve aggregate information to perform analyses of the characteristics and behaviours of website users and to make improvements to the site. This information is not used to identify individual website users. Information collected using cookies includes non-personal information such as:

  • the Internet domain and IP address from which you are accessing the website
  • the browser and operating system you are using
  • the date and time you access the site
  • the pages you visit
  • and whether you arrived at the Auckland Council website via a link from another site and the address of such site.

You consent to the collection and use of this aggregate information for the purposes stated herein.

7. Online services. Auckland Council may from time to time make available the ability to process certain transactions through the Auckland Council website (collectively referred to as online services) or other interactive features or services. Any such services made available or offered by Auckland Council from time to time may be subject to additional terms and conditions, including specific service terms and conditions (see clause 8 below), the terms and conditions for online services and the terms and conditions for transaction processing services, which terms are incorporated herein by reference. Access and use of any online services or other interactive service shall be deemed to constitute acceptance of any additional terms and conditions applicable to such service. In the event of conflict between these terms of use, the terms and conditions for online services, the terms and conditions for transaction processing services or any specific service terms and conditions, the more specific terms and conditions shall prevail, followed by the terms and conditions for transaction processing services, the terms and conditions for online services then these terms of use.

8. Specific service terms and conditions. The customer acknowledges that certain online services Auckland Council makes available or offers from time to time may be subject to specific additional terms and conditions and agrees to review and comply with any such additional terms and conditions. Access and use of any Online Service shall be deemed to constitute acceptance of any such additional terms and conditions applicable to such service.

9. Provision of information by you. You acknowledge that any information or material which you provide electronically through your access to or usage of this website is not confidential or proprietary, except as may be required under applicable law, and acknowledge that unprotected communication over the Internet is subject to possible interception, alteration or loss. You warrant that any information or materials (other than personal data) which you provide do not infringe the rights of any person or entity, and that such information and materials may be used in whole or in part in any manner by Auckland Council including, but not limited to, reproduction, retransmission or publication of such information or material or ideas or concepts. You agree not to introduce into or through this website any information or materials which may be harmful to others. Personal data will be treated in accordance with Auckland Council's Privacy Policy.

10. Links. Links and references to other websites are provided to you as a convenience only. Auckland Council has not reviewed and does not endorse or assume any responsibility for any other websites, material posted on them, or products or services offered on those websites.

11. Exclusion of warranties. Auckland Council may update the information or materials on this website from time to time, but no assurance is given that information or material on this website is up-to-date, accurate, error-free or complete. Auckland Council makes no representation or warranty regarding the functionality or condition of this website, its suitability for use, or that its use will be uninterrupted or error-free. Auckland Council does not represent or warrant that the information, services or materials accessed from or through this website will be uninterrupted or free of errors, defects, viruses or other harmful components, or that any such problems which are discovered will be corrected. Auckland Council will not be liable to any person or entity for any damage, direct or indirect, incidental, special or consequential for access to, use of or inability to use content, online services, terms and conditions for Transaction Processing Services or this website. Auckland Council assumes no liability for errors or omissions in the content or the online services. Without limiting the foregoing, all content, online services and the website are provided "as is" without warranty of any kind, whether express or implied, including but not limited to implied warranties of fitness for a particular purpose or non-infringement. Some jurisdictions do not permit the exclusion of implied warranties, and if you are in one of those jurisdictions these exclusions may not apply to you.

12. Governing law. Use of this website and these terms shall be governed by the laws of New Zealand without reference to principles of conflict of laws. You agree to be bound by such laws and irrevocably agree to submit to the jurisdiction of the courts of New Zealand in connection with the interpretation or application of these terms. Those who choose to access this website from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.

PDF documents

Some documents on this site are Portable Document Format (PDF) files as indicated by the icon. In this format you can easily save, view and print the file exactly as it was created, with the same layout, images etc. To do this you need software called Adobe Acrobat Reader. This is free and simple to download from the Adobe website. If you have problems or want to know the basics of how to use PDFs the Adobe site has plenty of help available.
Acrobat Reader program also has a help function. Select Help from the menu bar at the top of the screen.