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Support services

If you or your whānau have been impacted by the severe weather events of 2023, there are a number of services available to help you with your recovery. If you can't find the service you're looking for or want to discuss support options for mental health, finance, insurance or accommodation, email navigators@aucklandcouncil.govt.nz or click on the Navigator service tile below. 

Community and social recovery

Emergency Recovery 3 Jul 2024

Rebuilding life, again

When some newly settled refugees lost everything in 2023 storms, organisations like NFACT were there to support their recovery

Emergency Recovery 21 Jun 2024

Face-to-face help essential for older Aucklanders

How Age Concern Auckland is supporting older people affected by the 2023 storms.

Emergency Recovery 21 Jun 2024

Navigating the road to recovery - why it's OK to ask for help

Storm-affected homeowner urges those in similar situations to reach out for the support that’s available.

Emergency Recovery 20 Jun 2024

Accommodation support extended for storm recovery

Accommodation assistance for storm displaced households has been extended as categorisation registrations continue

Emergency Recovery 9 May 2024

Storm Recovery Navigators reach out to Muslim community

The Recovery Navigation Service strives to respond to people of varying languages and cultures.

Emergency Recovery 8 May 2024

Mowing life back into flood-affected communities

Meet Lio and the I Am Māngere team helping flood-affected residents with lawnmowing, water blasting, moisture vacuums and rubbish skips.

Emergency Recovery 27 Mar 2024

Red Cross ‘home bundles’ offer a little more hope to struggling households

New Zealand Red Cross and the Recovery Office are giving a little more hope to storm-impacted households across Tāmaki Makaurau.

Emergency Recovery 27 Mar 2024

$1.6m boost for mental wellbeing support

This month the Tāmaki Makaurau Recovery Office allocated $1.6 million in grants to support the mental wellbeing of Auckland communities, whānau and individuals impacted by the severe weather events in 2023.

Apply for lump sum hardship payment by 30 April 2024
Emergency Recovery 24 Apr 2024

More information released regarding changes to TAA

More information regarding the changes to Temporary Accommodation Assistance announced in December 2023 have been confirmed by government.

Emergency Recovery 28 Feb 2024

Leading the way for volunteer emergency response

Auckland Emergency Management recently gave an award to a community organisation for recognising the outstanding work of volunteers who made a difference to the welfare and safety of more than 2000 people during severe flooding in 2023.

Emergency Recovery 15 Feb 2024

Rānui event remembers flood victims and volunteers

Last week Ranui Baptist Community Care (RBCC) held an event to mark the one-year anniversary of the 2023 Auckland Anniversary weekend floods and acknowledge impacted locals and volunteers who worked tirelessly to support those in need.

Emergency Recovery 14 Feb 2024

Supporting Pukekohe communities through storm recovery outreach

Last week, Storm Recovery Navigators and Franklin Local Board member Logan Soole went door knocking across the Pukekohe community to speak to flood-affected residents and provide information about the navigator service.