UPDATE SEPTEMBER 2025: As many of the whānau affected by the 2023 severe weather events have moved forward, and no longer require the support of the Navigation Service, the Service is winding down toward closure in December 2025.
While the team continue working with their current whānau, they are no longer accepting any new referrals. Various community and wellbeing support is still available including insurance, financial, mental and emotional wellbeing, and accommodation. Check out the available resources on our Social and Wellbeing support webpage.
A desire to support whānau in need – in the city that she loves – is what drives Recovery Office Navigator Lorelle White.
She started with the council in October 2023 – nine months after the devastating 2023 storms.
She is part of a team of navigators employed to support storm-impacted whānau. Her role is to connect individuals and whānau with resources, services and information to help navigate their recovery journey.
“Being able to support people who have been impacted by the weather events and seeing them move on, is so fulfilling,” she says.
In terms of a typical workday – Lorelle says every day is different.
“Every family is in a unique situation,” she adds.
“A typical day sees me finding answers to queries my families might have; visiting homeowners and tenants then writing up notes to ensure nothing is missed; helping schedule a home visit or online meeting with a flood or landslide assessor for my families, or connecting them with a need they have.
“But on some days, my plans go out the window as something left field has come about,” she adds.
Lorelle says she feels a strong sense of responsibility with her whānau as she has been working with some since she came into the office.
“It’s also very satisfying when people receive the answers they want. Unfortunately this is not always the case, and I try to support them as much as possible.”
So, what advice does she have for whānau who might be struggling?
“Unfortunately, it is a long road to recovery. So, lean into your strengths and support systems.
“There are lots of amazing resources out there to help you cope, such as All Sorts from the Mental Health Foundation.
“And remember, the navigation service is here to support you too.”
Lorelle’s Manager Manu Joyce says, Lorelle is such a strong navigator, we regularly receive positive feedback about the supports she provides.
“We’re so lucky to have her,” adds Manu.
With the Navigator Service winding down, we are no longer accepting new whānau into the service. Various community and wellbeing support is still available including insurance, financial, mental and emotional wellbeing, and accommodation. Check out the available resources on our Social and Wellbeing Support webpage.
